We currently only deliver to addresses within the United States (U.S.) and Canada. Unfortunately, we cannot fulfill orders to locations outside these regions at this time.Orders shipped to Canada are subject to international import regulations.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. No processing, shipping, or delivery occurs on weekends or public holidays.For Canadian orders: An additional 1–2 business days may be required to verify shipping details, prepare customs documentation (e.g., commercial invoices), and ensure compliance with the destination country’s import regulations.
3. Estimated Delivery Time
U.S. Standard Shipping: 5–10 business days from the date of dispatch.
Canadian Orders: Delivery times vary by destination, with an estimated 10–25 business days from the date of dispatch.
4. Shipping Carriers
Within the U.S.: Orders are primarily shipped via USPS (United States Postal Service).
To Canada: We partner with USPS International to provide reliable delivery. The specific carrier is selected based on destination, package weight, and delivery speed.
Once your order ships, we will send a tracking number to your email. For U.S. domestic orders, tracking updates are available until the package reaches the destination country’s customs office; subsequent tracking can be done via the local postal service or the carrier’s international tracking portal.
5. Tracking Your Order
After your order ships, you will receive a shipping confirmation email with a tracking number and a link to check package status:
U.S. Orders: Tracking information is updated in real time and covers the entire delivery process.
Canadian Orders: Initial tracking updates may take up to 48 hours to appear. Once the package leaves the U.S., tracking updates may become less frequent—you can check the latest status via the destination country’s local postal service website.
6. Duties & Taxes (Canada)
For orders shipped to Canada, customs authorities or the carrier may collect duties, GST/HST, brokerage fees, and other import-related charges upon delivery.These fees are not included in product prices or shipping costs, and are not charged by Katlin Larsen Northline.Since these charges are collected and retained by customs or the carrier, Katlin Larsen Northline cannot refund them—even if the order is returned.For questions about specific duties, taxes, or brokerage fees, please contact your local customs office or postal carrier.
7. Lost or Delayed Packages
If your package is significantly delayed or marked as "Delivered" but not received, follow these steps:
For U.S. Orders:
Check with family members, neighbors, or building management (e.g., front desk, mailroom) to see if the package was left at an alternative location.
Contact USPS directly with your tracking number to inquire about delivery details.
For Canadian Orders:
First, allow an additional 5–7 business days beyond the estimated delivery date—customs clearance or international shipping may cause unforeseen delays.
Contact the local postal service or customs authorities with your tracking number—packages may be held due to unpaid duties/taxes or missing documentation.
Confirm with family members, neighbors, or local delivery hubs (e.g., post offices) regarding any missed deliveries.
If You Still Cannot Locate Your Package:
U.S. Orders: Contact us within 7 days of the marked delivery date.
Canadian Orders: Contact us within 14 days of the marked delivery date (to account for international shipping and customs processing delays).
Please reach out to our support team at [email protected] with your order number and tracking number. We will collaborate with you and the carrier to investigate the issue, initiate a package trace (if applicable), and keep you updated on the resolution progress.
Key Improvements:
Clarity & Flow: Restructured sections (e.g., added subheadings for U.S./Canadian orders) and simplified complex sentences for better readability.
Consistency: Standardized terminology (e.g., "date of dispatch" instead of repeated "after dispatch"; "domestic orders" for U.S. to distinguish from international).
Precision: Clarified ambiguous phrasing (e.g., "unpaid duties/taxes or required additional documentation" → "unpaid duties/taxes or missing documentation"; "marked delivery date" for specificity).
Tone: Maintained a professional yet helpful tone (e.g., "Unfortunately" instead of "we are unable to" for empathy; "collaborate with you" for approachability).
Formatting: Used bullet points and bold for scannability (critical for e-commerce policies, where users often skim).
This version aligns with best practices for North American e-commerce shipping policies—clear, compliant, and user-centric. Let me know if you need further tweaks (e.g., adjusting tone, adding specific carrier details, or modifying timelines)!
