We want you to be satisfied with your purchase. If you are not fully content, please review our refund and return policy below.
You may request a return within 30 days from the date your order is delivered. After this period, we are unable to process a refund.
To be eligible for a return, items must meet the following requirements:
- Be unworn and unwashed;
- Have all original tags and labels attached;
- Be in their original packaging (if applicable).
For hygiene reasons, certain items such as final sale products or those marked "non-returnable" are not eligible for return. Any such exclusions will be clearly indicated on the product page.
We currently do not offer direct exchanges for size or color.If you wish to receive a different item, please place a new order and request a return for your original purchase.In cases where an item is confirmed to be defective or incorrect, we may offer a replacement or a refund at our sole discretion.
- If the item is defective or we shipped the wrong product, we will cover the return shipping cost or provide a prepaid return label where available.
- For change-of-mind returns (e.g., ordered the wrong size or no longer needed), the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless the return is due to our error.
Before sending any items back, please contact us at [email protected] with your order number and the reason for the return.If the item is defective, please include clear photos of the issue. Our team will confirm whether your return is approved and provide instructions. Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, it will be processed to your original payment method within 5–10 business days.Please note that your bank or card issuer may require additional time to post the refund to your account.
If you have not received your refund within the stated timeframe, please first check with your bank or card issuer. If you still have not received it, contact us at [email protected] and we will assist you. For orders shipped to Canada, any import duties, taxes, or customs fees charged by the Canada Border Services Agency (CBSA) or the carrier are non-refundable by us. If you return an item, we will refund the product price (and our original shipping fee only if required by law and the return is due to our error). Import duties, taxes, and customs fees are not included in your refund.
